"The gap report changed how we prioritize content. We finally know which FAQ to write next instead of guessing from old support tickets."
SC
Sarah Chen
Head of CX · Brightpath Home Services
FEATURE
Chatbot analytics
→
Chatbot analytics that turn
conversations into content decisions
Every question your chatbot answers — and every one it can't — shows up in a live dashboard. Track volume, top intents, deflection rate, and CSAT, and see exactly which knowledge gaps to fix next instead of guessing.
TRUSTED BY TEAMS AT THE WORLD'S BEST COMPANIES
Linear
Notion
Vercel
Figma
Stripe
Raycast
WHY TEAMS WATCH THE DASHBOARD
Guessing is not
Guessing is not
a strategy.
Without a chatbot analytics dashboard, you're flying blind on what visitors actually ask — and what your chatbot still can't answer.
100%
KNOWLEDGE GAPS SURFACED
Every miss becomes a to-do
Questions your chatbot can't confidently answer are flagged automatically, so you always know exactly what to train next.
1:1
ANSWER-TO-SOURCE VISIBILITY
See how accurate it really is
Deflection rate and CSAT sit side by side, so response quality isn't a guess — it's a number your team checks every week.
10×
REVIEW IN MINUTES, NOT HOURS
Skip the transcript scroll
The dashboard summarizes volume and trends automatically, so reviewing a week of conversations takes minutes, not hours.
0
DECISIONS FROM DATA
Know what to publish next
Top questions and gap reports point your team to the exact article, FAQ, or doc to write next — zero guesswork required.
WHAT THE DASHBOARD TRACKS
Everything good chatbot analytics tools
Everything good chatbot analytics tools
should show you
EmbedMyBot's ai chatbot analytics cover the full conversation — how many, about what, how well answered, and what's still missing.
Conversation volume, tracked
See how many conversations each chatbot handles by day, week, or month — a live count, no export or spreadsheet needed.
Top questions, ranked
See exactly what visitors ask most, grouped by topic and phrasing, so you always know what matters to them right now.
Deflection rate at a glance
Track the share of conversations your chatbot resolves entirely on its own, without anyone on your team stepping in.
Visitor satisfaction (CSAT)
Visitors rate answers right inside the chat. Watch satisfaction trend over time, by chatbot or by topic.
Knowledge gaps, surfaced
Every question your chatbot can't confidently answer is logged as a gap — a ready-made list of what to add next.
One dashboard, every chatbot
Running multiple chatbots in a workspace? Compare volume, gaps, and CSAT across all of them in a single chatbot analytics dashboard.
HOW THE DASHBOARD WORKS
From conversation to
From conversation to
content decision
No setup, no exports — analytics accumulate automatically from the moment your chatbot answers its first question.
Website chatbot
1,204 msgs
Support chatbot
860 msgs
New product chatbot
collecting…
STEP 01
Every conversation is logged
No setup needed — volume, questions, and outcomes are captured the moment your chatbot goes live.
"Do you ship to Canada?"
12 visitors asked · unanswered
View all knowledge gaps
STEP 02
Gaps rise to the top
Unanswered questions are grouped and ranked, so the biggest gaps in your content show up first — no digging through transcripts.
// This week's chatbot analytics
conversations: 482
deflection_rate: 76%
csat: 4.6 / 5
new_gaps: 9
STEP 03
Review it in minutes
Skim the numbers that matter — volume, deflection, CSAT, and new gaps — without opening a single transcript.
KNOWLEDGE GAPS
Know what to write
Know what to write
before visitors ask twice
A chatbot analytics dashboard means your team stops guessing what content to add next — the data tells you, ranked by how often visitors hit the same wall.
- Conversation volume and top questions tracked automatically
- Deflection rate and CSAT scored on every conversation
- Unanswered questions surfaced as ready-to-fix knowledge gaps
CUSTOMERS
Teams that stopped
Teams that stopped
guessing
Teams turn to EmbedMyBot's analytics when they're tired of deciding what to publish next based on a hunch.
"I check deflection rate and CSAT every Monday. It's the one dashboard that tells me whether the chatbot is actually working, not just running."
MR
Marcus Rivera
CTO · Buildstack
"We used to skim transcripts by hand looking for patterns. Now the top-questions view surfaces what visitors care about in seconds."
PN
Priya Nair
Product Manager · Loopframe
FREQUENTLY ASKED
Questions about chatbot analytics
What is chatbot analytics and why does it matter?
Chatbot analytics is the record of what actually happens in every conversation — how many chats, what visitors asked, how often the bot resolved it alone, and how satisfied they were. It matters because it replaces guesswork about your content with a real, ranked list of what to fix or add next.
What do EmbedMyBot's chatbot analytics tools track?
Conversation volume over time, top questions and intents grouped by topic, deflection rate (conversations resolved without a human), CSAT ratings left by visitors, and a running list of knowledge gaps — questions the chatbot couldn't confidently answer.
How does the chatbot analytics dashboard surface knowledge gaps?
Whenever your chatbot can't find a confident answer in your trained documents or crawled pages, that question is logged and grouped with similar ones. The dashboard ranks these by how often visitors ask, so the most valuable content to add rises straight to the top.
What's included in EmbedMyBot's ai chatbot analytics?
Every chatbot in your workspace reports into the same dashboard: volume, top intents, deflection rate, CSAT, and gap tracking, viewable per chatbot or rolled up across all of them — no separate report to request or export.
What is deflection rate and how is it measured?
Deflection rate is the share of conversations your chatbot resolves entirely on its own, with no human follow-up needed. It's tracked automatically for every conversation and shown as a trend, so you can see whether it's improving as you fill in knowledge gaps.
Is analytics included in the free plan?
Yes. The free plan includes one chatbot with 500 messages a month, and the full analytics dashboard — volume, top questions, deflection rate, CSAT, and knowledge gaps — is available from your very first conversation. No credit card required.
Stop guessing what
your visitors need
Turn every chatbot conversation into a decision — track volume, deflection, CSAT, and knowledge gaps from day one. Free to start.