Documentation

Troubleshooting

Fixes for the most common issues: widget not showing, wrong answers, and styling.

The widget isn't showing

• Confirm the snippet is on the page (view source and search for widget.js).
• Check targeting - data-devices / data-pages / data-page-paths may be excluding the current page or device. See Embed options.
• If you use data-lazy, the widget appears when the page is idle or on first interaction, scroll or click to confirm.
• Ad blockers or aggressive privacy extensions can block third-party scripts, test in a clean profile.
• Make sure the chatbot is active/public in your dashboard.

The bot gives wrong or “I don't know” answers

• The answer probably isn't in the knowledge base, add or re-crawl the relevant pages. See Training.
• Add Q&A pairs for questions your site doesn't cover directly.
• Re-index after content or pricing changes so the bot has the latest.

Styling looks off / conflicts with my site

The widget runs inside an isolated iframe, so it can't be affected by your site's CSS (and vice-versa). If you want to change its look, use the Appearance settings or Custom CSS.